Support

Help for installing, configuring, and troubleshooting Obi.

Contact

Email hello@obi-app.net for support.

Before contacting support

• Confirm Rekordbox is installed and running if you need track metadata or artwork.
• For Pioneer XDJ/CDJ mode, connect players by Ethernet and install Npcap on Windows if packet capture is unavailable.
• For mixer audio-reactive visuals, confirm the correct audio driver is installed and the deck channels are mapped correctly.
• Use the Obi setup guide and connection check from inside the app.

Useful information to include

• Windows version.
• Obi version.
• Rekordbox version.
• DJ hardware model names.
• Whether you are using Controller/Rekordbox mode or Pioneer XDJs/DJ Link mode.
• A screenshot of the issue or exported logs if available.